Dear Future Colleague,

I'm Laura Meyer, the founder of JoyBrand Creative – a consulting company with a big mission. We're passionate about using AI and emotionally intelligent marketing to create positive change for social impact organizations. Our business podcast has won acclaim, our clients and partners are household names, and now we're on the hunt for a program manager extraordinaire to take the reins of client success and help us drive our mission forward.

• Designing and implementing programs with a focus on operational efficiency and effectiveness.

• Engaging and consulting with clients, conducting research to inform program development, and ensuring their satisfaction.

• Leveraging AI technology to accelerate client performance and oversee integration and execution.

The Program Manager is the linchpin in our consulting services, combining program management, project management, and AI-driven online sales process design to deliver impactful client results. In this role, you'll be at the forefront of our efforts to drive positive social change through the power of marketing.

As our Program Manager, you'll guide our clients through every stage of their journey with us – from onboarding to lifelong advocacy. You'll play a key role in ensuring their satisfaction and success and help us build a network of supporters who share our vision for a better world.

Your top priority will be ensuring an exceptional client experience, building trust and loyalty, and fostering long-term retention.

To excel in this role, you must be adept at balancing the big picture with the details. You'll need to be fully invested in our clients' goals, designing programs that help them achieve success while also keeping a sharp eye on measuring our company's results and tracking progress toward our objectives. With your skills and dedication, we can deliver outstanding service and create a lasting impact for our clients and their communities. This position is the helm of onboarding, supporting, communicating with, scheduling, and designing our signature framework for clients.

As our Program Manager, you'll play a crucial role in ensuring that our programming is enjoyable and transformative for our clients. While keeping an eye on the big picture, you'll be responsible for tracking each client's progress through the delivery process and identifying opportunities to maximize the value of our services. From their first interaction with us to their final purchase and beyond, you'll be the point person for guiding clients through our lifecycle and building lasting relationships that benefit everyone involved.

To succeed in this role, you'll need to be a skilled program designer AND a master relationship builder. Your responsibilities will include assisting in implementing solutions within our CRM partner, using our signature framework and intellectual property. You'll attend consulting meetings, follow up with strong communication, and ultimately deliver on our consulting services. Along the way, you'll build strong relationships with our brands, ensuring they receive the transformative experience they came for.

This dynamic, multidisciplinary role is perfect for someone who loves technology and thrives on innovation, variety, and purpose. As a business-savvy, people-smart professional, you must excel at written and verbal communication. You'll be mature, level-headed, and capable of working independently without a lot of hand-holding.

We are open to people from a variety of backgrounds, including but not limited to:

• Consulting or agency services

• Product development

• Curriculum design

• Client Success 

• Program Development and Management

We consider this position a mid-level role, but ultimately it depends on the person who fills it. If you are earlier in your career but possess immense energy, drive, and commitment, we would gladly welcome you to our team if you fit our culture well.

Alternatively, you may be a seasoned professional looking to apply your expertise in a rapidly growing, mission-driven organization. Regardless of your experience level, the position's seniority will adjust to match the skills you bring to the table. We are flexible and open-minded in that regard.

We offer a competitive salary, generous paid time off, and the opportunity to engage in purposeful work alongside a team of knowledgeable, talented, and humorous individuals. We work diligently and enjoy each other's company. We achieve our objectives while also reflecting deeply and learning from our experiences. We are both empathetic and resilient.

You can read more about the key responsibilities and how to apply below. And if you know someone who is a fit, please forward this along!  Applications close in April, and we’re looking to have our successful candidate start on June 1st.

Sincerely,
Laura

How to Apply

We are accepting initial applications (submit HERE) from now until April 21st, 2023. You will be notified shortly after if you have been chosen to proceed in the interview process. Before applying, please confirm that you have a reliable internet connection, a reliable and distraction-free work environment, and are located in the USA. 

Interviews will be conducted by May 18th, and a candidate will be chosen with a preferred start date of June 1st. If you are not selected as part of the interview process, we truly appreciate your time and will keep your application for consideration in the future.